Cancellation policy
Last updated: October 7, 2026
HOW TO CANCEL
Manage or cancel your subscription here:Â
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In your subscription portal. Go to  and sign in with the email on your order. From there you can see your plan, update your card and address, change your next delivery date, and cancel. No phone call, no chat, no reason required.
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From any subscription email. Every filter shipment and renewal notice we send contains a direct link to the same portal.
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By email. Write to  from the address on your order. We action cancellations within one business day and confirm in writing.
You never have to call us to cancel, and we will never require you to speak to anyone to do it.
If you are on a Filter Plan. The portal will show your plan and your remaining term, but it will not let you end the plan early on your own, because the showerhead was discounted in exchange for that term. Email  and we will send you your exact remaining balance and take care of it from there. See section 1.
Timing. A cancellation stops all future charges. A filter order that has already been processed or shipped when you cancel cannot be cancelled or refunded, but it will be the last one. To be sure you are not billed for the next quarter, cancel at least 48 hours before your next scheduled renewal date, which is shown in your portal and in every renewal reminder.
- FILTER PLANS — THE $0 (24-MONTH) AND $20 (12-MONTH) PLANS
These two plans are how we give the showerhead away at or near no cost. The hardware is discounted from its $99 standard price because you commit to buying filters for a fixed term. That commitment is the price of the discount, so these plans work differently from our standard subscription.
Your first 30 days — cancel for free, for any reason.
For 30 days from the date your showerhead is delivered, you may cancel with no further obligation. To do it:
- Contact us at  within 30 days of delivery and we'll send return instructions.
- Return the showerhead. Return shipping is free and there is no restocking fee.
- We refund everything you have paid — the $1 shipping, the $20 hardware charge on the 1-Year Plan, and any filter charge already taken — within 10 business days of receiving the return.
- Your Filter Plan ends. Nothing further is owed.
Because the showerhead is provided at $0 or $20 in exchange for the filter commitment, a cancellation in the first 30 days requires the showerhead to come back to us. If you cancel within 30 days and keep the showerhead, section 1.1 applies instead.
After 30 days — the term is binding.
Once the 30-day window closes, you have committed to the full initial term you selected:
- 2-Year Filter Plan: $0 for the showerhead, plus $1 shipping. Your first replacement filter ships on day 45 and the first $29 is charged then; after that it is $29 every 3 months for the rest of the 24-month term. That is 8 replacement filters, $232 in total filter charges.
- 1-Year Filter Plan: $20 for the showerhead, plus $1 shipping. Your first replacement filter ships on day 45 and the first $29 is charged then; after that it is $29 every 3 months for the rest of the 12-month term. That is 4 replacement filters, $116 in total filter charges.
You may end your plan at any time by emailing , but the filter charges remaining on your initial term are still owed. We will tell you the exact remaining balance in writing before we charge anything, and you may either:
- pay the remaining balance in one payment, which ends the plan immediately and the showerhead is yours to keep; or
- let the plan run to the end of its term, continuing to receive filters and pay $29 every 3 months as originally scheduled.
We will not take a lump-sum payment from your card without telling you the amount first and giving you the choice above.
1.1 If you cancel after 30 days and no longer want filters. You keep the showerhead and the remaining balance is owed as described above. We do not accept returns of the showerhead after 30 days, and returning it does not cancel the remaining filter obligation.
After the initial term. When your 24 or 12 months are complete, the plan does not lock again. It converts to our standard quarterly filter subscription at $29 every 90 days with no minimum term, which you can cancel yourself at . We email you before this happens. The showerhead is yours permanently either way.
Changing your delivery date. You can move your next delivery earlier or later in your portal. Changing a date does not change the number of filters owed on your term or extend the term.
Failed payments. If a filter charge is declined we will retry the card and email you. If we cannot collect after 30 days we may suspend shipments while the amount remains outstanding. Suspension does not cancel the balance owed on your initial term.
- STANDARD FILTER SUBSCRIPTION — THE $69 SHOWERHEAD
Cancel anytime. There is no minimum term and no early cancellation charge.
The showerhead is $69 with a quarterly filter subscription; filters are $29 every 90 days. You may cancel at any point, including before your first replacement filter ships, at .
60-day money-back guarantee. If you are not satisfied for any reason within 60 days of delivery, email  and we'll refund the showerhead in full to your original payment method, with no restocking fee. Cancelling the subscription also ends any future filter charges. Refunds are processed within 10 business days of us receiving the return.
After 60 days you can still cancel the subscription at any time to stop future filter charges; the showerhead purchase itself is final.
- ONE-TIME PURCHASE — THE $99 SHOWERHEAD
There is no subscription and no recurring charge. Nothing needs to be cancelled.
60-day money-back guarantee. Full refund within 60 days of delivery, as in section 2. Replacement filters bought individually at $35 are covered by the same 60-day window from the date each one is delivered, if unopened.
- WHICH PLAN AM I ON?
Your order confirmation email names your plan. Your portal at  shows your plan, your renewal date, your remaining term if you are on a Filter Plan, and your cancellation options. If you are unsure, email  with your order number and we'll tell you in writing.
- CHANGES TO THIS POLICY
We may change this policy for future orders. Changes never alter the terms of a Filter Plan you have already started — the term, price and cancellation rights you agreed to at checkout are the ones that apply to your plan for its whole life.
- CONTACT
 — we reply within one business day.