Refund policy

VESL Refund & Return Policy

Last updated: October 7, 2026

How long you have to return a VESL showerhead depends on how you bought it. Find your purchase below. If you are not sure which one applies, your order confirmation email names your plan, or email hello@myvesl.com with your order number and we will tell you in writing.

1. Filter Plans: the $0 showerhead (2-Year Plan) and the $20 showerhead (1-Year Plan)

You have 30 days, risk-free. For 30 days from the date your showerhead is delivered, you can send it back for a full refund, for any reason.

• How to return it. Email hello@myvesl.com within 30 days of delivery with your order number. We will send return instructions.
• What it costs you. Nothing. Return shipping is free and there is no restocking fee.
• What you get back. Everything you have paid: the $1 shipping, the $20 showerhead charge if you are on the 1-Year Plan, and any filter charge already taken.
• What happens to your Filter Plan. It ends with the return. Nothing further is owed.

Because the showerhead is provided at $0 or $20 in exchange for the filter commitment, a refund in the first 30 days requires the showerhead to come back to us.

After 30 days. We do not accept returns of a Filter Plan showerhead after 30 days, and the filter term you selected at checkout applies. Our Cancellation Policy explains the term and your options in full.

2. The $69 showerhead with a standard filter subscription, and the $99 one-time purchase

60-day money-back guarantee. If you are not satisfied for any reason within 60 days of delivery, email hello@myvesl.com with your order number and we will refund the showerhead in full, with no restocking fee.

If you have a standard filter subscription, you can cancel it at any time at myvesl.com/apps/subscriptions to stop future filter charges. After 60 days the showerhead purchase itself is final.

3. Replacement filters (SPA Pods)

• Filters bought on their own. Covered by a 60-day window from the date each one is delivered, if unopened.
• Filters shipped on a subscription or Filter Plan. A filter order that has already been processed or shipped cannot be cancelled or refunded, except as part of a Filter Plan return in the first 30 days (section 1).

4. If your order has not shipped yet

If you change your mind before your order ships, email hello@myvesl.com with your order number. We will cancel it and refund anything you paid.

5. Founders Edition orders

If you bought the Founders Edition showerhead, the terms you were given at the time still apply to your order:

• 60-day money-back guarantee from the date your showerhead was delivered.
• Founders price lock. Your replacement filters stay at $23 per filter for as long as your subscription remains active.
• Cancelling. You can cancel your subscription at any time without penalty. The $23 price is tied to an active subscription, so if you cancel, Founders pricing ends and cannot be reinstated. Filters bought later are at our standard prices at that time.

6. How refunds are paid

Refunds go back to your original payment method. We process them within 10 business days of receiving your return. Your bank or card issuer may take a few more days to show the credit.

7. How to start a return or ask a question

Email hello@myvesl.com with your order number. We reply within one business day. You never have to call us to return an order.